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PRIVACY POLICY

Last Updated:  May 2026

This Privacy Policy describes how SmartBox Moving & Storage, Centre Carriers Corp (“SmartBox,” “Company,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you interact with us through our website, quote forms, contact forms, web chat, AI assistant, AI voice agent, telephone lines, email correspondence, SMS messages, portable storage services, moving-related services, delivery services, pickup services, and other related services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

​​We may collect the following categories of information:

 

1.1 Information You Provide Directly

We collect information you provide to us, including your name, telephone number, email address, service address, delivery address, billing address, requested service dates, storage needs, container size preferences, payment information where applicable, account details, and any other information you provide through a website form, chat, email, SMS reply, phone call, or other communication.

 

1.2 Conversation Content

We may collect and store transcripts of chat sessions, including chats with an AI assistant; call recordings and call transcriptions, including calls handled in whole or in part by an AI voice agent; voicemails; and the content of SMS messages exchanged with us. Phone calls and AI voice agent interactions may be recorded, transcribed, and stored for quality assurance, training, customer service, dispute resolution, fraud prevention, and compliance purposes.

 

1.3 Automatically Collected Information

When you visit our website, we and our service providers may automatically collect technical information such as your IP address, device type, browser type and version, operating system, referring URL, pages viewed, time spent on pages, approximate location derived from your IP address, and similar information. We may use cookies, pixels, web beacons, analytics tools, and similar technologies to collect this information.

 

1.4 Information From Third Parties

We may receive information about you from advertising platforms, lead-generation partners, Google Business Profile, social media platforms, review sites, payment processors, service providers, and business partners. The collection and use of information by those third parties is governed by their respective privacy policies.

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2. SMS and Telephone Communications

We use the information we collect to:

  • Provide quotes, estimates, scheduling, container delivery, container pickup, storage, moving-related services, customer support, billing, and related services.

  • Communicate with you about your inquiry, quote, rental, storage service, delivery, pickup, account, payment, or customer service matter.

  • Send account updates, service notifications, appointment reminders, delivery and pickup updates, document requests, billing messages, customer service follow-ups, and other transactional messages.

  • Send marketing or promotional messages where you have provided the required consent.

  • Operate, maintain, secure, and improve our website, systems, forms, chat tools, AI voice agent, AI assistant, customer service processes, and business operations.

  • Comply with legal, regulatory, tax, accounting, insurance, and contractual obligations.

  • Detect, investigate, prevent, and address fraud, abuse, security incidents, unauthorized access, or violations of our Terms & Conditions.

  • Defend or assert legal claims, including in connection with TCPA, A2P 10DLC, consumer-protection, service, payment, storage, or billing matters.

3. HOW WE PROTECT YOUR INFORMATION

3.1 Express Consent

You will receive SMS messages from us only after you have provided express consent. Consent may be captured verbally during a phone call, by submitting a website form containing consent language near the submit button, by checking a consent box, by replying to a confirmation message, or by otherwise affirmatively opting in.

The consent disclosure identifies SmartBox Moving & Storage as the sender, describes the types of messages you may receive, states that message frequency varies and message and data rates may apply, and explains that you may reply STOP to opt out and HELP for help.

 

3.2 Types of SMS Messages

SMS messages may include account updates, service notifications, quote follow-ups, appointment confirmations, delivery reminders, pickup reminders, container availability updates, payment or billing communications, document requests, customer service messages, and occasional promotional messages.

 

3.3 No Sharing of Phone or SMS Opt-In Data

SmartBox Moving & Storage does not sell, rent, lease, share, or otherwise transfer your mobile phone number, SMS consent, or SMS opt-in data to any third party or affiliate for marketing or promotional purposes. Information you provide to us through any opt-in process is used only by SmartBox Moving & Storage and by our service providers acting on our behalf solely to deliver the services and communications you have requested. Service providers are contractually prohibited from using your information for their own marketing purposes. This restriction does not limit our ability to disclose information when required by law, court order, subpoena, or regulatory authority.

 

3.4 How to Opt Out

You may opt out of SMS marketing at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message we send. After opting out, you may receive one confirmation message and no further marketing messages will be sent to that number.

Transactional messages related to an active quote, rental, delivery, pickup, storage account, billing matter, or service you have requested may continue until that service is complete.

For help, reply HELP to any text message from us or contact us at 804-206-9115 or info@smartboxrva.com.

To opt out of phone marketing or to be added to our internal Do Not Call list, contact us at 804-206-9115 or info@smartboxrva.com.

4. Call Recording

Calls between you and SmartBox Moving & Storage, including calls handled in whole or in part by an AI voice agent, may be recorded, monitored, transcribed, and stored for quality assurance, training, customer service, dispute resolution, fraud prevention, and compliance purposes.

 

Where required by law, including in two-party-consent jurisdictions, you will be notified at the beginning of the call that the call may be recorded. Your continued participation in the call after such notice constitutes your consent to the recording. If you do not consent to recording, please notify the representative or end the call.

5. Artificial Intelligence Voice and Chat Agents

​Some interactions with SmartBox Moving & Storage may be handled in whole or in part by an artificial intelligence system rather than a human representative. This may include website chat, phone calls, SMS exchanges, or other customer service interactions.

When you interact with our AI assistant or AI voice agent:

We will disclose, on request, that you are interacting with an automated system.

You may ask to be transferred to a human representative, and we will route you to one during normal business hours where reasonably possible.

 

The AI system may collect, process, and store the content of your conversation, including personal information you choose to provide.

AI outputs are intended to assist with informational and transactional tasks and are not a substitute for legal, financial, insurance, or other professional advice.

6. Email Communications

​We may send transactional emails related to your inquiry, quote, rental, delivery, pickup, storage service, billing, payment, or other service relationship. Where you have opted in, we may also send promotional or marketing emails. Marketing emails will identify us as the sender, use a non-deceptive subject line, include our valid physical postal address, and contain a working unsubscribe link. We honor unsubscribe requests as required by law.

7. Cookies and Tracking Technologies

​We may use cookies, pixels, web beacons, analytics tools, and similar technologies for website functionality, analytics, advertising measurement, call tracking, form routing, chat tools, and user experience improvements. You can manage cookies through your browser settings. Disabling cookies may limit some website functionality.

8. How We Share Information

​We may share information with:

  • Service providers that support our website, forms, SMS, telephony, CRM, marketing automation, AI voice or chat tools, payment processing, hosting, analytics, delivery scheduling, customer service, billing, and business operations.

  • Business partners, contractors, drivers, storage providers, or service vendors where necessary to quote, schedule, deliver, pick up, service, bill, or complete your requested service.

  • Legal, regulatory, insurance, or law enforcement parties when required by law, court order, subpoena, regulatory request, or to protect the rights, safety, or property of SmartBox Moving & Storage, our customers, employees, contractors, service providers, or others.

  • Successor entities in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to continued protection of personal information as required by applicable law.

  • Other parties with your consent.

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As stated above, we do not share your mobile phone number, SMS consent, or SMS opt-in data with any third party or affiliate for that party’s marketing or promotional purposes.​​​​​​​​​​​​​​​​​​

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

SMS consent records, including the associated call recording, form submission, timestamp, phone number, and consent status, may be retained for at least the duration of the customer relationship plus four years.

Service, rental, storage, billing, payment, and customer account records may be retained in accordance with applicable legal, tax, accounting, insurance, and business recordkeeping requirements.

When personal information is no longer needed, we may delete, anonymize, or aggregate it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, limitation, or opt-out of certain uses. To exercise privacy rights, contact us at info@smartboxrva.com or 804-206-9115. We may need to verify your identity before fulfilling certain requests.

12. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website or services.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, payment processors, review sites, social media pages, maps, or other services. We are not responsible for the privacy practices of those third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when it was most recently revised.

15. Contact Us

Questions about this Privacy Policy, privacy rights, SMS opt-out requests, do-not-call requests, or other privacy matters may be directed to:

SmartBox Moving & Storage
Centre Carriers Corp
8030 Whitepine Rd 

North Chesterfield, VA 23237
804-206-9115
info@smartboxrva.com

 

SMS Help: Reply HELP to any text message from us.
SMS Opt-Out: Reply STOP to any text message from us.

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