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TERMS & CONDITIONS

Welcome to SmartBox Moving & Storage. By accessing or using our website, services, or products, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, you should discontinue use of our site and services.

1. USE OF OUR WEBSITE

​You may browse this website for personal, non-commercial use only. You agree not to misuse the website, attempt unauthorized access, or engage in any activity that disrupts website functionality.

2. SERVICE ELIGIBILITY

SmartBox Moving & Storage services are available only to customers who can legally enter binding contracts. By using our services, you represent that you are at least 18 years old.

3. QUOTES & PRICING

All quotes provided—online, by phone, or in person—are estimates based on the information provided at the time.

Pricing may vary depending on:

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  • Location and service area

  • Duration of storage

  • Number of containers used

  • Delivery and pickup needs

  • Any additional services requested

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SmartBox reserves the right to adjust pricing if inaccurate or incomplete information was provided.

4. CONTAINER USE & CUSTOMER RESPONSIBILITIES

By renting a SmartBox container, you agree to:

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  • Use the container responsibly and follow all loading guidelines

  • Keep the container locked when unattended

    Not store hazardous, illegal, or perishable items

    Ensure the container is accessible for scheduled pickup or delivery

  • Comply with local parking, HOA, or placement regulations

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Customers are responsible for any damage to the container that occurs while in their possession.

5. PROHIBITED ITEMS

The following items may not be stored inside SmartBox containers:

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  • Flammable, hazardous, or explosive materials

  • Illegal substances

  • Perishable food items

  • Live animals

  • Weapons or ammunition

  • Liquids that may leak or spill

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SmartBox reserves the right to refuse service if prohibited items are discovered.

6. DELIVERY & PICKUP

SmartBox will make every effort to deliver and pick up containers on schedule. However, delays may occur due to weather, road restrictions, staffing, or unforeseen events.
SmartBox is not liable for delays outside our control.

7. PAYMENT TERMS

All services must be paid according to the billing terms provided at the time of reservation.

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Failure to make timely payments may result in:

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  • Late fees

  • Service interruptions

  • Storage holds

  • Additional charges

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SmartBox reserves the right to charge the card on file for recurring monthly storage.

8. CANCELLATIONS & REFUNDS

Cancellation policies vary by service type. Generally:

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  • Cancellations made before delivery may be refunded

  • Cancellations after delivery may incur fees

  • Monthly storage is billed in full and non-refundable once billed

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Please contact us if you need to cancel or reschedule your service.

9. Liability & Insurance

SmartBox is not responsible for damage to items inside the container.
Customers are encouraged to maintain homeowners, renters, or third-party insurance to protect stored or transported belongings.

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SmartBox covers:

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Damage caused by the container itself

Damage caused by our staff during transport

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SmartBox does not cover:

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Damage due to improper packing

Damage to prohibited items

Normal wear and tear

10. PRIVACY POLICY

Your personal information is protected and used only for service-related communication.
For full details, please refer to our Privacy Policy.

11. CHANGES TO TERMS

SmartBox reserves the right to modify or update these Terms & Conditions at any time. Updates will be posted on this page with a revised date.

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