SMS Opt-In Process

Last Updated: May 2026

SmartBox Moving & Storage sends SMS messages only to customers and prospective customers who have provided express consent.

How Customers Opt In

Customers may opt in to receive SMS messages from SmartBox Moving & Storage in one of the following ways:

1. By providing verbal consent during a phone call after a SmartBox representative or AI voice agent reads the SMS consent disclosure.

2. By submitting a website form that includes SMS consent language near the submit button.

3. By checking an SMS consent box on a SmartBox Moving & Storage form or digital process.

4. By replying affirmatively to a confirmation or opt-in message, where applicable.

Types of Messages

Customers who opt in may receive account updates, service notifications, quote follow-ups, appointment confirmations, delivery reminders, pickup reminders, container availability updates, payment or billing communications, document requests, customer service follow-ups, and occasional promotional messages.

Message Frequency

Message frequency varies based on the customer’s inquiry, quote, rental, delivery schedule, pickup schedule, storage service, billing status, or service relationship.

Rates

Message and data rates may apply.

Opt-Out Instructions

Customers may opt out of SMS marketing at any time by replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message from SmartBox Moving & Storage. After opting out, the customer may receive one confirmation message and no further marketing messages will be sent to that number.

Transactional messages related to an active quote, rental, delivery, pickup, storage account, billing matter, or service requested by the customer may continue until that service is complete.

Help Instructions

Customers may reply HELP to any text message from SmartBox Moving & Storage for assistance or contact us at 804-206-9115 or info@smartboxrva.com.

No Sharing of SMS Opt-In Data

SmartBox Moving & Storage does not sell, rent, lease, share, or otherwise transfer mobile phone numbers, SMS consent, or SMS opt-in data to any third party or affiliate for marketing or promotional purposes. SMS opt-in information is used only by SmartBox Moving & Storage and by service providers acting on our behalf solely to deliver the services and communications requested.

Verbal Consent Process

When consent is captured by phone, the SmartBox representative or AI voice agent reads the required SMS consent disclosure, asks for permission to send SMS messages, and records the customer’s consent decision. Consent records may include the date and time of consent, the phone number, the consent status, and a reference to the call recording or form submission.

SMS Consent Disclosure Used by Phone Representatives and AI Voice Agent

“SmartBox Moving & Storage would like to send you account updates, service notifications about your rental, delivery, pickup, or storage service, and occasional promotions by SMS. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Do I have your permission to send these text messages to this number?”

Contact

SmartBox Moving & Storage

804-206-9115

info@smartboxrva.com

SMS Help: Reply HELP to any text message from us.

SMS Opt-Out: Reply STOP to any text message from us.